Positive Quality Management for a Change

Positive Quality Management for a Change

A motivating report about practical experiences in designing and implementing a (quality) management system

Gottfried Giritzer

Paperback

196 Seiten

ISBN-13: 9783732226672

Verlag: Books on Demand

Erscheinungsdatum: 30.07.2013

Sprache: Englisch

Farbe: Nein

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Who needs quality management? And what does it do for a company?
Quality management helps companies be effective and efficient. Internal processes, services, products - all this and much more can be improved by it.

Gottfried Giritzer is an accomplished quality manager and is well-versed in all facets of his field. Yet, he had no interest in writing a dry technical book. Instead, his protagonist Graham Gishler recounts his personal experiences. Not difficult to guess that the inventive quality manager Gishler holds some of the same autobiographical traits as the author. Equipped with common sense, Gishler sets about introducing a few improvements at a manufacturer of electronic devices. More by accident than planned, and eyed with much suspicion, Gishler and his few fellow colleagues, head down the stony path that will lead to systematic quality management. They are driven by curiosity and enjoy their journey through uncharted territory. And their pioneer spirit is rewarded ...


By regarding the management system as a sensible guideline that should be used to ensure the global optimum of the company, he is able to find acceptance among all employees. He also finds it helpful to combine multiple guideline systems, such as environmental, safety and quality management within an integrated management system - especially when it is applied intelligently and fairly simply.
Although the story is full of experiences, it is mainly a fictional one. Narrative freedom allows the author to incorporate anecdotes and irony to show how management can cheerfully and unknowingly end up on the wrong path.
This book is meant to assist employees and management working in the field of quality management, as well as in any other area of a company. Because the following holds true: not only can you learn from your mistakes, but from your success as well.
Gottfried Giritzer

Gottfried Giritzer

Positive Quality Management for a Change

www.qualitydigest.com

Oktober 2013

(...) This manual offers essential information for setting up an appropriate quality management system. It’s indispensable for quality managers, but also for managerial staff of all corporate divisions. Written in a lively way, the book shows how extremely effective an appropriate quality management system can be.

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